Returns

 

Returns/Exchanges
We want you to be completely satisfied with your purchase from NOW and if for any reason you are not 100% happy, you can return it within 30 days of purchase if the item is unused and in its original packaging.
Please contact our customer services team at help@nownz.co.nz to register your exchange or return.

If items you have received from us are faulty please contact our customer services team at help@nownz.co.nz or 0800 438 669. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.

• Warranty term commences from the date of consumer purchase and conditions advertised as per Manufacturer.
• Approval for warranty claims must be given by NOW New Zealand Limited prior to product return. Contact: 0800 438 669 or help@nownz.co.nz
• Replacement, Credit, or Refund will be issued once the returned item has been inspected.

• Return addressed to;
• NOW Phone and Broadband
  ATTN: Web Returns
  2 Bridge Street
  Ahuriri
  Napier 4110
• Include full name and contact number.

 

Terms of Trade and Full Terms and Conditions can be found at www.nownz.co.nz/terms