Returns

 

Returns/Exchanges
We want you to be completely satisfied with your purchase from NOW and if for any reason you are not 100% happy, you can return it within 30 days of purchase if the item is unused and in its original packaging.
Please contact our customer services team at help@nownz.co.nz to register your exchange or return.

    If items you have received from us are faulty please contact our customer services team at help@nownz.co.nz or 0800 438 669. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.

    • Warranty term commences from the date of consumer purchase and conditions advertised as per Manufacturer.
    • Approval for warranty claims must be given by NOW New Zealand Limited prior to product return. Contact: 0800 438 669 or help@nownz.co.nz
    • Replacement, Credit, or Refund will be issued once the returned item has been inspected.
    • Return addressed to;
      • NOW Phone and Broadband
        ATTN: Web Returns
        2 Bridge Street
        Ahuriri
        Napier 4110
      • Include full name and contact number.

     

      Terms of Trade and Full Terms and Conditions can be found at www.nownz.co.nz/terms