We want you to be completely satisfied with your purchase from NOW and if for any reason you are not 100% happy, you can return it within 30 days of purchase if the item is unused and in its original packaging.
Please contact our customer services team at to register your exchange or return.

    If items you have received from us are faulty please contact our customer services team at or 0800 438 669. Please accept our apologies for any inconvenience and we promise to make it right as quickly as possible.

    • Warranty term commences from the date of consumer purchase and conditions advertised as per Manufacturer.
    • Approval for warranty claims must be given by NOW New Zealand Limited prior to product return. Contact: 0800 438 669 or
    • Replacement, Credit, or Refund will be issued once the returned item has been inspected.
    • Return addressed to;
      • NOW Phone and Broadband
        ATTN: Web Returns
        2 Bridge Street
        Napier 4110
      • Include full name and contact number.


      Terms of Trade and Full Terms and Conditions can be found at